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Guest Services

Here every step of the way

The ultimate guest experience from booking to check out.

What we bring to the table

24/7 Guest Communication

We understand that questions and needs can arise at any time, which is why we offer 24/7 guest support. Our friendly and knowledgeable staff are always available to assist with any inquiries, provide recommendations, or address any issues that may arise during your stay.  Our goal is to provide you with the best possible vacation rental and any recommendations and tips for an unforgettable time in the mountains. 

Elevated Hospitality

To make your stay as comfortable and convenient as possible, we offer a range of customized amenities. This includes everything from high-quality linens and toiletries to fully equipped kitchens and entertainment systems. For families, we provide a baby pack n play and booster seat. Our amenity standards are set high for each property and we strive to curate an overall amazing guest experience. Our goal is to anticipate your needs and exceed your expectations.

Self Check in/out

We prioritize your convenience and flexibility. Our seamless self check-in and check-out process allows you to enjoy your vacation on your own schedule, providing you with the freedom to arrive and depart at your leisure without the need for in-person interactions.  Pre arrival information will be sent out before your arrival  and you will receive a detailed message with all the information you need for a smooth check-in. This includes the property address, parking instructions, and access codes for the property. 

Ready to book your stay?

Concierge Services

Reach out to our concierge team before your arrival or during your stay to discuss your preferences and requirements. As locals of canmore and the surrounding Bow Valley area. let us take some of the guesswork out of your stay and help you have the most memorable vacation possible.


Experience Mountain Dining at its Finest with our first hand recommendations.  Whether you’re craving comfort food and casual dining or seeking upscale culinary experiences and gourmet delights, our charming mountain town has something to offer every palate.  So, come explore the flavors of the mountains and experience dining at its finest in our welcoming community, where good food and great company are always on the menu.


Welcome to our enchanting mountain town, where adventure awaits around every corner. Nestled amidst towering peaks and pristine wilderness, our town is a paradise for outdoor enthusiasts seeking adrenaline-pumping thrills and unforgettable experiences.  From heart-pounding activities to serene nature excursions, there’s no shortage of adventures to be had in our mountain playground. We will be sure to send you in the right direction for an amazing adventure.

Arts & Culture

Welcome to our vibrant mountain town, where creativity thrives and cultural experiences and festivals abound. Step into a world of creativity and inspiration as you wander through our charming streets lined with galleries, studios, and artisan boutiques. Discover a diverse array of artwork, from painting and sculptures to handmade crafts and jewelry, created by local artisans and renowned talents alike.